1. Introduction

Welcome to Negozio — your trusted shop and supermarket aggregator. Negozio Technologies Pvt. Ltd. ("Negozio", "we", "us", or "our") operates the Negozio mobile application, website, and related services (collectively, the "Platform") that connect customers with local shops, supermarkets, grocery stores, pharmacies, and other retail partners.

We are deeply committed to protecting the privacy and personal data of every individual who uses our Platform — including customers, delivery partners, and merchant partners.

2. Information We Collect

2.1 Information You Provide to Us

• Full name, mobile number, and email address
• Delivery addresses and location details
• Date of birth and gender (optional)
• Government-issued identity documents
• Profile photo (optional)
• Communications, reviews, ratings, and feedback

2.2 Information Collected Automatically

• Device information and identifiers
• IP address and browser details
• Precise GPS location data
• Browsing and search history
• Order history and cart information
• Cookie and tracking technology data

2.3 Information from Third Parties

• Google, Apple, or Facebook login information
• Merchant catalogue and inventory data
• Linked social media profile information

3. How We Use Your Information

a) Providing Core Services

• Processing orders and deliveries
• Showing nearby stores and live inventory
• Live order tracking

b) Account & Platform Management

• Managing your user account
• Preventing fraud and misuse
• Customer support and dispute handling
• Transactional communications and OTPs

c) Personalisation & Recommendations

• Personalised offers and recommendations
• Relevant products and deals
• Marketing and loyalty rewards

4. Sharing of Your Information

Negozio does not sell your personal data. Information may be shared only with:

• Merchant partners for order fulfilment
• Delivery partners for deliveries
• Cloud infrastructure and support providers
• Analytics providers
• Government authorities when legally required

5. Data Retention

Data Category	Retention Period
Account Information	Duration of account + 3 years
Order & Transaction Records	7 years
Location Data	90 days
Support Records	2 years

6. Your Privacy Rights

• Right to Access
• Right to Correction
• Right to Erasure
• Right to Data Portability
• Right to Withdraw Consent
• Right to Grievance Redressal

7. Data Security

• AES-256 encryption
• TLS 1.2 / TLS 1.3 protection
• Role-based access control
• Regular penetration testing
• ISO 27001 aligned practices

8. Cookies & Tracking Technologies

Negozio uses cookies and tracking technologies to maintain sessions, remember preferences, improve analytics, and deliver relevant advertisements.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors.

10. Third-Party Links & Integrations

Our Platform may contain links to external services. Negozio is not responsible for third-party privacy practices.

11. Location Data

• Show nearby shops and supermarkets
• Calculate delivery estimates
• Enable live delivery tracking
• Provide hyper-local offers

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant updates will be communicated through email, notifications, or in-app banners.

13. Grievance Officer & Contact

Name	Ms. Priya Krishnamurthy
Designation	Data Protection Officer & Grievance Officer
Organisation	Negozio Technologies Pvt. Ltd.
Email	dpo@negozio.in / privacy@negozio.in
Phone	+91-96439-379257
Address	Negozio Technologies Pvt. Ltd., 07 Grace Land Villa, New XVI 90B Thirikkakara, Kerala, India-682021